For employers · Customer service
A promotion period, a busy Monday morning or an empty front desk because of illness: that is when you need a few more people who talk to your customers kindly and accurately. We supply them by the hour and handle the administration.
Roles
Students work with your own scripts and systems and handle the first line on their own after a short induction.
Taking incoming calls, answering questions and transferring callers correctly.
Answering chats and mailboxes in your brand’s tone and passing on what goes beyond the first line.
Following up orders, processing returns, checking deliveries and keeping customers informed on time.
Welcoming and registering visitors, staffing the switchboard and receiving post and parcels.
Checking customers in at the desk, handling files and, at peak times, preparing vehicles for the next customer.
What we handle
You pay one hourly rate for the hours actually worked. It covers wages, social security contributions, insurance and administration. We also track each student’s hours quota, so your planning stays on track.
The student employment contract, the Dimona declaration, time registration, payroll and insurance. You receive one invoice.
Which shifts, in which languages and with which scripts. You share the planning, we provide the people.
Speed and regions
We work with a pool of 500 active students. That is why we can often propose a suitable candidate within 24 to 48 hours. Once the student contract and the Dimona declaration are in place, the student can start.
If a student drops out unexpectedly, our planning team sends a screened replacement from the same region within 2 hours. You only pay for the hours worked.
They rely on our students
Frequently asked questions
We often propose a suitable candidate within 24 to 48 hours. The student starts as soon as the student contract and the Dimona declaration are in place. If someone drops out, we send a replacement within 2 hours.
We test language skills in advance, together with phone manner and written language. If you ask for a bilingual line, it really is staffed in two languages.
650 hours per calendar year at the reduced solidarity contribution of 8.13 percent, of which 5.42 percent is paid by the employer, according to the NSSO. We track each student’s hours quota, so your planning stays on track.
We do. We draw up the student employment contract, file the Dimona declaration and take care of payroll and insurance. You receive one invoice.
You pay one hourly rate per hour worked, covering wages, social security contributions, insurance and administration. The rate depends on the role and the hours. You receive it upfront in a no-obligation quote.
Tell us which role, how many hours and from when. We come back with candidates and handle the rest. Or call +32 14 15 17 35.
Are you a student who wants to work in customer service? Browse the vacancies and sign up.
Customer service vacancies