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For employers

Hire a Customer Service Student

Flexible customer service staff by the hour, right when you need them. We take care of the administration.

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Customer service cover with students in 2026

If you want to hire a customer service student, you are looking for someone who stays calm on the phone, writes clearly in chat and thinks along with your customer. Recruit a Student supplies those profiles by the hour: inbound phone support, chat and email support, order follow-up and complaint handling, reception and check-in. You set the shifts, we handle the rest. The student employment contract, the Dimona declaration, payroll and insurance all run through us. You get one point of contact and one invoice, even when three extra students are needed this week.

Why us

Why companies choose Recruit a Student for customer service

Available by the hour

You book exactly the hours you need. When call volume peaks on Monday morning or during a promotion, you scale up flexibly for exactly that period.

Screened in advance

Our recruiters assess phone manner, written language and customer focus. Language skills are tested up front, so a bilingual line is genuinely staffed in both languages.

Short lead times

We work with an active pool, so selection starts straight away. We often present candidates within a few days who can start that same week.

Fully taken care of

Student contract, Dimona, time registration, payroll and insurance run through us. Your team leader keeps time for coaching instead of paperwork.

Our services

Our services: customer service for your business

Inbound phone support

Students who take incoming calls, answer questions and transfer correctly. They work in your own scripts and systems, and handle the first line independently after a short onboarding.

Chat and email support

For webshops and service providers that want to respond faster. Students handle chats and shared mailboxes, keep your brand tone consistent and escalate what goes beyond the first line.

Order follow-up and complaints

Tracking orders, processing returns, chasing carriers and informing customers proactively. Exactly the work that piles up when your permanent team is absorbed by sales.

Reception and check-in

Customer contact at the desk: welcoming visitors, handling files and guiding customers. Among other places, we fill this role at a check-in desk at the airport.

How it works

How hiring customer service students works

  1. Request

    In an introductory conversation we discuss your situation, map the need and advise a suitable, flexible deployment of students.

  2. Selection and matching

    Our recruiters screen thoroughly on skills and motivation, and select suitable students from our pool.

  3. Match and fast start

    Within a few days we present flexible candidates, and thanks to our pool students can often start that same week.

  4. Ongoing support

    Our students are well prepared, you decide on the introduction, and we support you continuously with planning, replacement and scaling up.

Student work rules in Belgium in 2026

In 2026 a student may work 650 hours per calendar year at the reduced solidarity contribution of 8.13 percent, according to the NSSO. Of that, 5.42 percent is yours as the employer and 2.71 percent is the student's. Hours beyond the quota fall under ordinary social security contributions. The student employment contract and the Dimona declaration must be in place before the first working day. For light, non-industrial work the minimum age is 15. We monitor these rules for every student.

Customer service staffing for your business

Customer contact comes in waves. A product launch, an outage, a delayed delivery or a promotional week drives your volume up quickly, while your permanent headcount is sized for a normal week. Students absorb exactly that wave, and you add that extra capacity for the weeks you need it.

There is a labour market reason too. Contact centre employee appears on the VDAB list of shortage occupations for 2026. Permanent profiles are therefore hard to find, while students with strong communication and language skills remain available.

From one-off assignment to lasting partnership

You start with one student for a busy period, and it can grow into a steady team that knows your systems and your customers. Step by step, you build a customer service desk that grows with your organisation.

Pool management by Recruit a Student

In customer service, continuity matters a great deal. A student who knows your products, your tone of voice and your ticketing system grows into a full first line. Someone who has to be trained again every week costs you time instead. That is why we build a dedicated pool around your organisation.

That pool consists of students who have worked with you before and remain available. If someone drops out for an exam period or illness, we look for the replacement inside that group, so onboarding time stays short. You share your planning, we fill the shifts and we monitor each student's hours quota. Your staffing follows your volume, and the quality of your customer contact stays consistent.

More about pool management

Your rate

One hourly rate, tailored to your support desk

You pay one hourly rate per hour worked. It covers the student's wages, social security contributions, insurance, payroll and administration. You only pay for the shifts that are worked.

The rate depends on shift hours, the languages required and the job level. Tell us what you need and we will work it out for you in a no-obligation quote.

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One dedicated account manager as your point of contact

You have one dedicated account manager who knows your company, your planning and the way you work. You go to this person for a new request, a change in the planning or a question about payroll.

That way you always talk to someone who already knows your situation, and we act fast when you need extra students.

Want to get acquainted? Request a no-obligation quote or let us call you back.

Two Recruit a Student account managers talking in the office

Student staffing agency with offices in Belgium and the Netherlands

Recruit a Student Belgium has offices in Antwerp and Brussels. From there, we place students with employers across Flanders and Brussels. Our recruiters work from these offices and know the region.

In Belgium we have been active since 2015, with a pool of more than 500 students. In the Netherlands, Recruit a Student has been active since 1999, with 21 offices.

AntwerpFrankrijklei 5
2000 Antwerp View the office BrusselsKoning Albert II-laan 4
1000 Brussels View the office

All offices

GroningenLeeuwardenAssenZwolleZaandamAmsterdamAlmereSchipholEnschedeApeldoornLeidenAmersfoortUtrechtDen HaagArnhemRotterdamNijmegenTilburg en Den BoschBredaEindhovenVenloAntwerpAntwerpBrusselsBrussels
Belgium: Antwerp and BrusselsNetherlands: 21 offices

Frequently asked questions

About hiring customer service students

Request a no-obligation quote or call us on +32 14 15 17 35. We go through your shifts, languages and systems, then propose candidates from our pool. You decide who you want to meet.

You pay one hourly rate per hour worked, covering wages, social security contributions, insurance and administration. The rate depends on shift hours, the languages required and the job level. We set it per assignment in a quote.

Because we work with an active pool, we often present candidates within a few days. Students can then often start that same week, once the student contract and the Dimona declaration are in place.

650 hours per calendar year at the reduced solidarity contribution of 8.13 percent, according to the NSSO. We monitor each student's hours quota, so your planning stays on track.

Also of interest

Also relevant for your organisation

Hire administrative student workers

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Hire order pickers

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Pool management

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Need customer service cover now?

Tell us how many hours you want to fill, in which languages and from when. We come back with candidates from our pool and take care of the administration from start to finish. Or call +32 14 15 17 35.

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